North Sands Logistic Team

Contact Email:nsreservations@northsands.ca

Contact Phone: 1-844-NORSAND (1-844-667-7263)

Hours:

Monday - Thursday: 05:00 - 20:00 MST

Friday: 08:00 - 16:00

Saturday & Sunday: Closed

Stat Holidays: Flight Schedule Dependent

what's new?

Effective December 2017

Flights out of YEG will be leaving from EFC Terminal 4

Passenger additions to flights

Within 3 hours of flight departure, please contact Northsands to be added to a flight. Alternatively, you can proceed directly to the airport and be added to a flight if space is available and you have previously flown with North Sands..

first time flyers or passengers without reservations

Passengers who do not have a reservation in the system and do not have a passenger profile will be denied boarding.

passengers to ensure reservations are confirmed and accurate

It is the responsibility of the passenger (or the person requesting the flight) to ensure that the flight/s have been booked and that all details are correct. All flight details will be included on the flight itinerary along with these terms and conditions.

government issued photo ID

Name on flight reservation must match name on government issued photo ID – passengers whose names do not match will be denied boarding Company ID badges are not valid for check in

Data Privacy Policy
  • North Sands respects your privacy and is committed to protecting the personal information that we collect through the flight reservation process. We are collecting your personal information for security and operational purposes, including processing your reservation request, correct identification of passengers, and communicating with passengers. North Sands Air Services Ltd., a Canadian company, will ensure that your personal information is protected in accordance with applicable law.
  • Check-in procedures
  • Passengers should arrive at least 1 hour prior to flight departure
  • YEG flights close 15 minutes prior to prior to departure, all other flights close 30 minutes prior to departure. Passengers cannot check-in after that time.
  • Passengers failing to arrive for Check-in before the flight close time will be denied boarding; no exceptions will be made
  • All passengers must present either one piece of government issued photo identification or two pieces of government issued non-photo identification at check-in
  • Passengers failing to present sufficient id will be denied boarding [photocopies are not acceptable]
  • The name on the id must match that on the flight manifest or the passenger will be denied boarding
  • First time flyers must have a reservation or a flight profile or s/he will be denied boarding even with a government issued photo id
  • access to site
  • All personnel flying to Albian must have either a valid site badge or a completed visitor agreement form
  • appropriate clothing
  • Closed toe shoes are mandatory for all flights
  • During winter months, all passengers must be dressed for appropriate weather
  • Passengers failing to comply with these clothing requirements may be denied boarding
  • baggage
  • Carry-on bags are limited to one piece at no more than 20 lbs. dimensions 21.5 x 15.5 x 9 inches or 55 x 40 x 23 cm
  • In addition, one small personal item is allowed (i.e. purse or laptop bag) this item has to be small enough to be stored under the seat
  • Ground handling staff reserves the right to Check-in any items which are deemed to be too large
  • Checked luggage total weight is limited to 100 lbs per person [each bag cannot weigh more than 45 lbs]
  • Refer to link for prohibited items www.catsa.gc.ca/whatcanibring
  • On aircraft with a maximum seating capacity of 19 seats or less, passengers will be asked to step on a scale upon Check-in. passengers declining to be weighed will not be permitted to board the aircraft
  • If you discover after your flight that your luggage is missing or has been damaged, you must contact airport ground personnel and complete a report prior to leaving the terminal
  • smoking is prohibited
  • Electronic cigarettes are prohibited from use on board flights; e-cigarettes cannot be carried in the aircraft cabin when there is no flight attendant present
  • E-cigarettes can only be packed in carry-on luggage and are prohibited in checked luggage
  • cancelling flights/ rescheduling flights
  • If you discover for any reason you are unable to travel you must provide proper notice prior to the flight departure date or the passenger may be charged for the flight. This will be depend on your companies cancellation policies for travel.
  • When cancelling a flight within 3 hours of departure please contact North Sands or see the check in agent at your departure airport
  • standby status
  • If a passenger is placed on a standby list for an upcoming flight, it is at their discretion to remain on the standby list or find alternate transportation
  • If passengers go to the airport when they are still on the standby list they will be added to the flight. when and if, seats become available
  • If a passenger chooses to find alternate transportation and wishes to cancel their position on the standby list, the passenger is responsible for ensuring the standby flight is cancelled – there is no late fee for cancelling a standby flight
  • airport locations
  • Please go to www.northsands.ca for airport location
  • airport parking
  • Please ensure you will follow all parking instructions to avoid vehicle being ticketed or towed
  • The North Sands terminal YYC has spots available for parking less than 48 hours; this is on a first-come first-serve basis. If you do not have a valid north sands parking pass and your vehicle remains parked longer than 48 hours it will be towed at your expense.