Baggage & Carry on Flight Awareness Check-in Travel Faq

Frequently Asked Questions

CONTACT:nsreservations@northsands.ca Phone: 1-844-NORSAND (1-844-667-7263)

HOURS:

MONDAY – THURSDAY: 05:00 – 20:00 MST

FRIDAY: 08:00 – 16:00

SATURDAY & SUNDAY: CLOSED

STAT HOLIDAYS:  FLIGHT SCHEDULE DEPENDENT

  • ALL PERSONNEL FLYING TO ALBIAN MUST HAVE EITHER A VALID SITE BADGE OR A COMPLETED VISITOR AGREEMENT FORM
  • CONTRACTORS PLEASE REMEMBER IF YOU HAVE NOT SCANNED YOUR ID BADGE FOR 30 DAYS AS IT WILL BE INVALID. PLEASE CONTACT YOUR CONTRACTOR FOCAL TO HAVE IT RE-VALIDATED
  • NAME ON FLIGHT RESERVATION MUST MATCH NAME ON GOVERNMENT ISSUED PHOTO ID – PASSENGERS WHOSE NAMES DO NOT MATCH WILL BE DENIED BOARDING COMPANY ID BADGES ARE NOT VALID FOR CHECK-IN (can be used for security check before boarding aircraft)
  • IF YOU DISCOVER FOR ANY REASON YOU ARE UNABLE TO TRAVEL YOU MUST PROVIDE PROPER NOTICE PRIOR TO THE FLIGHT DEPARTURE DATE OR THE PASSENGER MAY BE CHARGED FOR THE FLIGHT. THIS WILL DEPEND ON YOUR COMPANIES SPECIFIC CANCELLATION POLICIES FOR TRAVEL.
  • WHEN CANCELLING A FLIGHT WITHIN 3 HOURS OF DEPARTURE PLEASE CONTACT NORTH SANDS OR SEE THE CHECK-IN AGENT AT YOUR DEPARTURE AIRPORT
  • IF A PASSENGER IS PLACED ON A STANDBY LIST FOR AN UPCOMING FLIGHT, IT IS AT THEIR DISCRETION TO REMAIN ON THE STANDBY LIST OR FIND ALTERNATE TRANSPORTATION
  • IF PASSENGERS GO TO THE AIRPORT WHEN THEY ARE STILL ON THE STANDBY LIST THEY WILL BE ADDED TO THE FLIGHT WHEN AND IF, SEATS BECOME AVAILABLE
  • IF A PASSENGER CHOOSES TO FIND ALTERNATE TRANSPORTATION AND WISHES TO CANCEL THEIR POSITION ON THE STANDBY LIST, THE PASSENGER IS RESPONSIBLE FOR ENSURING THE STANDBYFLIGHT IS CANCELLED – THERE IS NO LATE FEE FOR CANCELLING A STANDBY FLIGHT
  • NORTH SANDS RESPECTS YOUR PRIVACY AND IS COMMITTED TO PROTECTING THE PERSONAL INFORMATION THAT WE COLLECT THROUGH THE FLIGHT RESERVATION PROCESS. WE ARE COLLECTING YOUR PERSONAL INFORMATION FOR SECURITY AND OPERATIONAL PURPOSES, INCLUDING PROCESSING YOUR RESERVATION REQUEST, CORRECT IDENTIFICATION OF PASSENGERS, AND COMMUNICATING WITH PASSENGERS. NORTH SANDS AIR SERVICES LTD., A CANADIAN COMPANY, WILL ENSURE THAT YOUR PERSONAL INFORMATION IS PROTECTED IN ACCORDANCE WITH APPLICABLE LAW.