Baggage & Carry on Flight Awareness Check-in Travel Faq

Check-in

  • PASSENGERS SHOULD ARRIVE AT LEAST 1 HOUR PRIOR TO FLIGHT DEPARTURE
  • ALL CALGARY-ALBIAN 06:00 FLIGHTS CLOSE AT 05:10 (50 MINS PRIOR TO DEPARTURE); PASSENGERS CANNOT CHECK-IN AFTER THAT TIME
  • ALL OTHER FLIGHTS CLOSE 30 MINS PRIOR TO DEPARTURE; PASSENGERS CANNOT CHECK-IN AFTER THAT TIME
  • PASSENGERS FAILING TO ARRIVE FOR CHECK-IN BEFORE THE FLIGHT CLOSE TIME WILL BE DENIED BOARDING; NO EXCEPTIONS WILL BE MADE
  • ALL PASSENGERS MUST PRESENT EITHER ONE PIECE OF GOVERNMENT ISSUED PHOTO IDENTIFICATION OR TWO PIECES OF GOVERNMENT ISSUED NON-PHOTO IDENTIFICATION
  • PASSENGERS FAILING TO PRESENT SUFFICIENT ID WILL BE DENIED BOARDING [PHOTOCOPIES ARE NOT ACCEPTABLE]
  • THE NAME ON THE ID MUST MATCH THAT ON THE FLIGHT MANIFEST OR THE PASSENGER WILL BE DENIED BOARDING
  • FIRST TIME FLYERS MUST HAVE A RESERVATION OR A FLIGHT PROFILE OR S/HE WILL BE DENIED BOARDING EVEN WITH A GOVERNMENT ISSUED PHOTO ID
  • PASSENGERS WHO DO NOT HAVE A RESERVATION IN THE SYSTEM AND DO NOT HAVE A PASSENGER PROFILE WILL BE DENIED BOARDING
  • IT IS THE RESPONSIBILITY OF THE PASSENGER (OR THE PERSON REQUESTING THE FLIGHT) TO ENSURE THAT THE FLIGHT/S HAVE BEEN BOOKED AND THAT ALL DETAILS ARE CORRECT. ALL FLIGHT DETAILS WILL BE INCLUDED ON THE FLIGHT ITINERARY ALONG WITH THESE TERMS AND CONDITIONS
  • NAME ON FLIGHT RESERVATION MUST MATCH NAME ON GOVERNMENT ISSUED PHOTO ID – PASSENGERS WHOSE NAMES DO NOT MATCH WILL BE DENIED BOARDING COMPANY ID BADGES ARE NOT VALID FOR CHECK-IN (can be used for security check before boarding aircraft)
  • IF YOU DISCOVER FOR ANY REASON YOU ARE UNABLE TO TRAVEL YOU MUST PROVIDE PROPER NOTICE PRIOR TO THE FLIGHT DEPARTURE DATE OR THE PASSENGER MAY BE CHARGED FOR THE FLIGHT. THIS WILL DEPEND ON YOUR COMPANIES SPECIFIC CANCELLATION POLICIES FOR TRAVEL.
  • WHEN CANCELLING A FLIGHT WITHIN 3 HOURS OF DEPARTURE PLEASE CONTACT NORTH SANDS OR SEE THE CHECK-IN AGENT AT YOUR DEPARTURE AIRPORT
  • IF A PASSENGER IS PLACED ON A STANDBY LIST FOR AN UPCOMING FLIGHT, IT IS AT THEIR DISCRETION TO REMAIN ON THE STANDBY LIST OR FIND ALTERNATE TRANSPORTATION
  • IF PASSENGERS GO TO THE AIRPORT WHEN THEY ARE STILL ON THE STANDBY LIST THEY WILL BE ADDED TO THE FLIGHT WHEN AND IF, SEATS BECOME AVAILABLE
  • IF A PASSENGER CHOOSES TO FIND ALTERNATE TRANSPORTATION AND WISHES TO CANCEL THEIR POSITION ON THE STANDBY LIST, THE PASSENGER IS RESPONSIBLE FOR ENSURING THE STANDBY FLIGHT IS CANCELLED – THERE IS NO LATE FEE FOR CANCELLING A STANDBY FLIGHT